Voice Recordings (Calls Only)

MP3 or WAV files can be used in place of static text in your call message templates.

Uploading an MP3 or WAV file

On the Auto Messages tab, click on a Call message to edit it. Highlight the portion of the message that you want to replace with your own recording, and then click Upload.

The static text will be replaced with {{ URL | play_mp3 }}.

If you need to convert your file to MP3 or WAV, don’t simply rename it — you need to actually convert it. A good online tool for doing so is Mp3Cut, which also lets you trim the file properly.

File size limit

Uploaded audio files must be less than 2MB in size. Anything larger causes a delay before the file plays initially during a call.

You can upload multiple files of 2MB each if you need longer content.

Hardcoding the message

If your audio file is already hosted online, you can hard code the message using the {{ URL | play_mp3 }} syntax.

Trimming and dealing with pauses

You might find that you need to trim the beginning and end of your message to get it to sound natural. The online tool Mp3Cut can convert and trim your files.

You can also use the pause filter to insert pauses into your voice message. For example, {{ '1' | pause }} will insert a 1-second pause.