Message Templates

Apptoto uses an enhanced version of the Liquid templating language for message templates and appointment pages.

Where templates are used

Templates are used in:

• Auto Messages
• One-Time Messages (Apptoto Connect)
• Appointment Pages

What a template is made of

Templates are a mix of static text, fields, filters, conditional blocks, and (for voice messages) voice recordings.

• Static text doesn’t change from one message to the next (for example, “Appt Reminder:”).
• Fields are surrounded by {{ }} braces and are dynamic — they may be different in each message that is sent.
• Filters are included inside fields in the format {{ FIELD_NAME | FILTER }} and augment the output of the field.
• Conditional blocks are captured in {% %} blocks and optionally include or exclude content in messages.
• Voice recordings are MP3 files that can be pre-recorded and used in voice call templates.
• Buttons prompt clients to confirm, cancel, reschedule, and more in email templates.
• Images can be included in email templates.

Articles in this section

Fields Insert dynamic appointment, contact, and participant data into your messages.

Custom Fields Extract custom key/value data from appointments and contacts.

Filters Transform field values with date, string, and voice-call filters.

Conditional Logic Include or exclude content based on appointment or participant attributes.

Voice Recordings (Calls Only) Use MP3 or WAV files in voice call templates.

Images (Emails Only) Add and edit images in email messages.

Buttons (Email Only) Add confirmation, reschedule, and custom buttons to email messages.

Example Message Templates Ready-to-use template examples for reminders, confirmations, and follow-ups.